Review Request Policy
Brandnest helps businesses request feedback and reviews, but businesses remain responsible for complying with review platform rules and local laws.
Reviews
Review Request Policy
Rules for collecting feedback and requesting reviews without manipulation or platform abuse.
Not Allowed
Do not buy reviews, offer prohibited incentives for positive reviews, post fake reviews, suppress honest feedback unlawfully, review-gate customers or misrepresent customer opinions.
Allowed
You may ask customers for honest feedback, send neutral review requests, respond professionally, route private support issues and use feedback to improve service.
Loyalty and Reviews
Loyalty rewards and review requests must remain separate. Rewards must not require a positive review or any review where prohibited by platform policy.