Business Responsibility
Businesses are responsible for message content, consent, timing, opt-outs, frequency and compliance with Meta, WhatsApp, email, SMS and local messaging rules.
Messaging
Messaging and Automation Policy
Rules for using Brandnest to send messages, automate replies and manage customer conversations.
Not Allowed
Do not use Brandnest for spam, misleading promotions, harassment, phishing, sensitive-data requests, unauthorized marketing or messages that violate platform policies.
Required Practices
Use accurate sender identity, honor opt-outs, send relevant messages, review AI replies before use where appropriate and avoid over-messaging customers.